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Your privacy is a priority for us. This privacy statement outlines the collection, usage, and sharing of personal data through Care Cart applications (“Apps”) and related services, as well as your rights and options concerning your data in our possession.
In this Privacy Policy, references to “us,” “we,” or “our” pertain to Care Cart LLC, including any affiliated business units and subsidiaries.
We offer a comprehensive suite of top-tier applications and business support services. This Privacy Policy governs our standard practices for accessing or utilizing any Care Cart applications (“Apps”), websites, support services, webinars, training sessions, events, and other service offerings (collectively referred to as our “Services”). Some offerings may have specific privacy terms outlined in the accompanying Product Info & Server Locations included with this Privacy Policy. Please refer to the Product Info & Server Locations for additional information relevant to the Apps you employ.
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
Business Name: Vaival Technologies LLC
Street Address: 122 S Michigan Ave Suite 1390
City & Postal Code: Chicago, IL 60603
Country: United States
Phone: +1-332-255-7111
Contact Email: [email protected]
Website: www.vaival.com/
(a) Information you give us directly:
Information that you give us when you request information or register with us
We collect information that you voluntarily share with us when you register for our Services or when you get into contact with us. We may require that you provide us with information such as your first and last name, email address, phone number, company name if any and how you heard about us. We may require, when applicable, that you provide us or our partner, Shopify, your name, payment card information, and billing address. The payment card details are not stored in our system.
In addition, we may collect information from individuals applying for our job openings. This information includes employment-related materials, personal details (e.g., location, availability, education), and, when required by law or regulation, employment history and background check information. We use this information solely for the purpose of assessing qualifications, conducting background checks, and completing the onboarding process.
(b) Information that you give us when creating user accounts
When you register for our Service, we may invite you to access our apps as a client, depending on the service you sign up for. We will create user accounts with the information (name and email) that you provide during registration or the information that you knowingly share via email along with your consent to use for account creations. We advise you not to share your account password with anyone.
(c) Information collected when you contact us
When you or your employee contacts us via email, social media, phone, mail or one of our apps, we may collect your (or your company) name, email address, phone number, business name, and the contents of your communication which can include any information you or your representative choose to provide. We will only use that information to provide the Services or support requested.
(d) Information collected when you refer
We allow you to invite others to use our Services. If you do this, we will collect and store the invitee’s email address in order to send an invitation. We will let the invitee know who invited them to us and give them the ability to request that their information be deleted from our systems.
(e) Information collected when you leave your details with us at a marketing event
We may collect details such as your name, company name, job title, address, phone number, email address, and your specific interest in our Services.
(a) Log data
Like many websites, our Apps collect certain information automatically and store it in log files. This may include information about the devices you use to access our Services (including your internet protocol (IP) address, browser type, and operating system); the address of the web page visited before and after using our Services; details about your interactions with our Services (such as the date, time, length of stay, and specific pages accessed during your visits); search terms used to reach our Services; and usage information (such as the number and frequency of visitors to our Services). We use this information to help us design and administer our website, improve our Services, and gather broad demographic information that helps us identify visitor preferences.
(b) User Activity Data
We also collect certain information about user activity on our Apps. For instance, we collect information about when user last logged in, content accessed and duration of activity in order to help us monitor and analyze course usage and improve our Services.
(c) Cookies
We collect some of the information above using cookies and similar technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Our Apps may use cookies and user session data to remember whether you are logged in, determine how many users have visited certain pages, and prevent fraud. You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Please refer to the guidance offered by your chosen web browser if you’d like help managing your cookie preferences.
(d) Analytics
We use third-party analytics tools to execute and track display advertising, including remarketing advertising on other websites. These tools help us understand which ads bring users to our site and inform and optimize the ads served.
(a) Potential Customers
We may collect your information from our existing users who share with us your email address in order for us to invite you, as a potential customer, to our Services.
We treat all information that identifies you as protected information. This includes any details you give us directly or that we collect from Shopify or other sources.
You may encounter opportunities to register voluntarily and engage in activities such as surveys, training sessions, contests, sweepstakes, feedback requests, or other instances where you opt to share demographic and personal details with us. This may include information such as your age, gender, location, interests, preferred language, or any data collected by a merchant or customer utilizing our Services and requesting us to handle such information.
The processing of personal data, such as the name, address, email address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to us. By means of this data protection policy, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.
It’s important to note that this Privacy Policy pertains solely to our practices with respect to our Apps customers and website users. We and our hosting providers, along with other trusted subcontractors, do not oversee or bear responsibility for third-party data collection and usage, such as that of ecommerce platform operators you engage with, providers of integrated third-party services for your online stores or systems, or practices of merchants utilizing our Apps on their websites. Kindly refer to the privacy statements of these third parties to understand their respective privacy practices.
This data protection declaration is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable to the general public, as well as to our customers and business partners. To ensure this, we would like to first explain the terminology used.
In this data protection declaration, we use the following terms:
(a) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
(b) Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
(c) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
(d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
(e) Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
(f) Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
(g) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
(h) Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
(i) Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
(j) Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
(k) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
We employ various technical mechanisms, including cookies, web beacons, and similar tracking technologies, to monitor user interactions with our Services and analyze their interests. “Cookies” are small pieces of data that websites send to your computer’s hard drive while you browse. “Web beacons” encompass diverse tracking technologies utilized to ascertain if you’ve accessed specific content on our Services or to gauge your interests.
While you have the option to disable all cookies through your Internet browser settings, please note that blocking necessary cookies may result in certain components of our Services functioning improperly.
Our website collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files.
Collected may be
(1) the browser types and versions used,
(2) the operating system used by the accessing system,
(3) the website from which an accessing system reaches our website (so-called referrers),
(4) the sub-websites,
(5) the date and time of access to the Internet site,
(6) an Internet protocol address (IP address),
(7) the Internet service provider of the accessing system, and
(8) any other similar data and information that may be used in the event of attacks on our information technology systems.
When using these general data and information, we do not draw any conclusions about the data subject.
Rather, this information is needed to
(1) deliver the content of our website correctly,
(2) optimize the content of our website as well as its advertisement,
(3) ensure the long-term viability of our information technology systems and website technology, and
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
Therefore, we analyze anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
We prioritize safeguarding your personal information and do not engage in its sale. However, we may share your personal data in the following circumstances:
When utilizing our Services, you are instructing us to process and disclose your information in line with the functionality of the Service. For instance, integrating one of our Services with a third-party service implies instructing us to share your data as dictated by the integrated service’s operations. Similarly, using our Service on a particular ecommerce platform entails instructing us to share your information as necessary for the platform’s operation. We disclaim responsibility for the actions of these third parties and encourage you to review their privacy policies to comprehend their data collection and usage practices.
We are committed to providing you with reasonable means to access and manage your personal information under our control. Typically, this access and management can be facilitated through the user interface of our Apps and Services. Should such functionality not be readily available, please reach out to us at [email protected] for assistance. It is our objective to uphold all current legal requirements concerning your personal data, as well as any future developments.
Your rights encompass:
Opt-Out:
Periodically, we may send you newsletters and promotional communications regarding our Services. If you wish to cease receiving such communications, you can indicate your preference to opt-out by following the “Stop” or “Unsubscribe” instructions provided in these communications. Please note that opting out of promotional communications does not affect administrative notices essential to your account, updates to our Terms of Service, or Privacy Policy.
Ability to Edit or Delete Your Personal Information:
Ordinarily, you can edit your personal information using the user interface of the App or Service. Alternatively, you may request edits or deletion of your account information by contacting us via email at [email protected] Please be aware that certain legal or record retention obligations may necessitate the retention of some information. We may also be prohibited from deleting certain data for a specified period, during which it will be archived and utilized solely for mandated purposes. We aim to address your requests for edits or deletions of personal information within thirty (30) days, or sooner as mandated by applicable law. Additionally, we will retain your information for as long as your account remains active and necessary to provide you with the requested Services, or as required to comply with legal obligations, record retention regulations, resolve disputes, or enforce agreements.
(a) Right of confirmation
Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.
(b) Right of access
Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information.
Furthermore, the European directives and regulations grant the data subject access to the following information:
1.the purposes of the processing;
2.the categories of personal data concerned;
3.the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
4.where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
5.the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
6.the existence of the right to lodge a complaint with a supervisory authority;
7.where the personal data are not collected from the data subject, any available information as to their source;
8.the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.
Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.
If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.
(c) Right to rectification
Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.
(d) Right to erasure (Right to be forgotten)
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
1.The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
2.The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
3.The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
4.The personal data have been unlawfully processed.
5.The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
6.The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by us, he or she may, at any time, contact any employee of the controller. An employee shall promptly ensure that the erasure request is complied with immediately.
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employee will arrange the necessary measures in individual cases.
(e) Right of restriction of processing
Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:
1.The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
2.The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
3.The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.
4.The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.
5.If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored us, he or she may at any time contact any employee of the controller. The employee will arrange the restriction of the processing.
(f) Right to data portability
Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact any employee.
(g) Right to object
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
We shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If we process personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the processing for direct marketing purposes, we will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact any employee. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.
(h) Automated individual decision-making, including profiling
Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision
(1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or
(2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or
(3) is not based on the data subject’s explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject’s explicit consent, we shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee.
i.) Right to withdraw data protection consent
Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee.
Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).
The personal information we gather is typically stored in secure hosting facilities located either in the United States or the European Union. Your personal data may be accessed by our staff in other countries, as necessary, to address your support inquiries and deliver maintenance, communications, and development services. The specific countries where our relevant personnel are situated vary depending on the App being used. Therefore, please refer to the Product Schedule to ascertain the locations outside the United States, United Kingdom, and European Union where your data may be accessed through secure connections by our employees or contractors on a need-to-know basis.
If you are a California resident, the California Consumer Privacy Act (“CCPA”) grants you certain rights regarding your personal information. Specifically, the CCPA allows you to request us to:
The CCPA also ensures you have the right not to face discrimination (as provided for in applicable law) for exercising your rights under the statute. Please note that certain information may be exempt from such requests under California law. For instance, we require certain information to provide our Services to you. We will also take reasonable steps to verify your identity before responding to a request for security purposes. During this process, we may request verification information to match at least two points with information we maintain in our files about you. If we are unable to verify you through this method, we reserve the right, but not the obligation, to request additional information from you.
If you seek further information regarding your legal rights under California law, wish to exercise any of them, or if you are an authorized agent making a request on behalf of a California consumer, please contact us at [email protected].
The CCPA grants certain rights if a company “sells” personal information, as defined under the CCPA. We do not engage in activities considered “sales” of your personal information under the CCPA.
Shine the Light Disclosure. The California “Shine the Light” law affords California residents the right under certain circumstances to request information from us concerning how we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes without your affirmative consent.
Browser “Do Not Track” Signals. Some web browsers may transmit “do-not-track” signals to a website. Due to variations in how web browsers implement and activate this feature, it is not always clear whether users intend for these signals to be transmitted or are aware of them. As there is currently no industry standard regarding what action a service should take upon receiving such signals, we presently do not act in response to these signals.
Our website contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us via an email address. If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.
Payment Method
Your contact information, credentials, billing preferences, and account data, including usage statistics (such as completed transaction counts), will be utilized to process billing for your usage of the Services.
Usage:
Billing, payment, refunds, and collections purposes
Please Note:
We do not store any information from your payment cards; this data is managed by third-party payment processors or your ecommerce platform provider. The payment details we retain for our records are restricted to billing status and payment receipts related to your use of the Services.
Care Cart reserves the right to modify this Privacy Policy and our privacy practices in the future. We will notify you of significant changes to this Privacy Policy through our website and, when appropriate, via in-App notifications and/or by email to the email address(es) we have on file for you. Notice will be provided at least thirty (30) days before the changes take effect, and the revision date of each Privacy Policy will be clearly posted with the policy. Your continued use of the Services following the expiration of the notice period and the implementation of the policy changes indicates your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please feel free to contact us at: [email protected]
We strive to respond to all inquiries promptly and effectively, and we appreciate your feedback and engagement as we work to ensure the protection and security of your personal information.
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